Services

Order Confirmation

You can place an order via mail, telephone, fax or directly contact our sales representatives below.
Charley Tsai: charley@bt-laboratory.com
Sunny Duan: sunny@bt-laboratory.com
Cindy Liu: cindy@bt-laboratory.com

All orders should be provided clearly the catalog number, item name, quantity, price, shipping and billing address.When we receive your order you will receive an email of order confirmation.

E-mail: order@bt-laboratory.com
Telephone: 0086 21 31007137
Fax: 0086 21 31007137 816

Shopping Information

Orders will generally shipped within 48 hrs on acceptance. The prices will not change without notification. If the order is out of stock, we will notify you via email or telephone in 24 hrs.

Order Status

We will notify you via email of your order status with a tracking number when your item was shipped.

Shipment

All the items are shipped via DHL/FedEX at our rate. If you have your own DHL/FedEX account, please advise when placing an order. If those express cannot reach, you can contact us to use other international express like TNT, EMS.

Ships via DHL/FedEx express standard overnight at ambient temperature, Monday through Thursday. Orders received late Friday until Sunday will ship the following Monday.

Shipping Charges

Shipping charges are different from countries all over the world. We will notify you upon check out from the official once the order has been received. We don’t charge any extra handling fees.

Payment

Wire transfer, Paypal is available.
Bank Information
Company Name: KORAIN BIOTECH CO., LTD
Account No: 801426602838
Bank Name: HSBC
Swift Address: HSBCHKHHHKH
Bank Address: 1 Queen´s Road Central. Hong Kong

Customer Service Hours

Monday – Friday: 9:30 AM – 5:30 PM
Phone: (86) 21 3100 7137
Fax: (86) 21 6510 9711*816

Any damaged or defective product or any missing items or its parts which are not according to as ordered, we will ship a replacement or replenishment item at the earliest possible with no extra shipping cost to you.
Replacement of any product should be based on the availability of the product. And this process should be carried out within 30 days on the receipt of the item.

If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you.

Any of buyer’s own reasons, we do not bear the cost of replacement.